Frequently Asked Questions
Keith Jones, the man behind the Grown & Sexy Cruise phenomenon is first and foremost an entertainer. His accomplishments include being one of the pioneers of Miami Bass Music, a successful radio personality, and restaurateur. As founder of Grown & Sexy Cruises, Keith “DJ KJ” Jones’ objective was to provide people a safe & affordable way to travel the world. Since its inception, his vision has expanded from one cruise a year, to three (3) cruises, weekend events around the country, an annual all-inclusive Jamaica land vacation, and 1 exotic trip per year to bucket-list destinations such as Dubai & Bangkok. G&S is now one of the fastest-growing Black travel groups in America. The trips offer incredible value where you can enjoy nightly theme parties, celebrity DJ’s, comedy shows, seminars, ‘Praise at Sea’ and more. Travel with us and leave with newfound friendships, inspiration & motivation.
Just about everything is included in your price. Enjoy warm, full meals for breakfast, lunch & dinner with your choice of buffet style or the main dining room. Complimentary dining options include the main dining room, Windjammer Cafe, Cafe Two70, Sorrento's, El Loco Fresh, Cafe Promenade, & the Solarium Bistro for breakfast & lunch. G&S has included the deluxe beverage package in your cruise fare at a discounted rate, which also includes gratuity for the bartenders. Quench your thirst with unlimited drinks top-shelf spirits & cocktails, wines by the glass & bottled or draft beef up to $15 plus soda, juice and non-alcoholic beverages.
The discounted rates and payment plans offered come with a caveat. The cruise line wants a guarantee that cabins will be sold, or they will impose a penalty. This is why we provide all the information up front during the booking process so that the terms are clear. That being said, we understand that unexpected things can happen, which is why we strongly suggest that you protect your investment by purchasing travel insurance. This way, if you are canceling for a covered reason, the penalty will be reimbursed to you by the insurance. Please email us at [email protected] and we can send a complimentary brochure & quote so that you can review.
Once payment is more than 5 days past due, a late fee of $25 is imposed. If a reservation is more than 10 days past due and you have not called or emailed to get an approved payment plan with the cruise line, your reservation will be cancelled. Should your reservation be cancelled due to lack of payment and you want to re-activate down the road, it is possible the cruise line will not reinstate your reservation, and that prices would be quoted at today’s rate vs. the group rate when you initially booked. It is much better to be proactive & reach out to us so that we can work on your behalf prior to a reservation being cancelled and losing your money.
There is a strict payment plan in place, however, we understand that sometimes unexpected things can happen. For extenuating circumstances that can be proved in writing such as jobless, injury, death in the family, etc. we can often get the cruise line to grand an extension. It’s important you call us before the payment deadline and not after it is past due.
Under the cruise with confidence program, as long as you book prior to August 31, 2021, you can cancel up to 72 hours prior to travel and receive a future cruise credit. The Cruise with Confidence credit must be used by September 30, 2022 for a cruise departing on or before December 30, 2022. If you cancel prior to final payment, normal cancellation penalties apply per the booking terms and conditions. These credits are non-transferable and are not exchangeable for cash.
On Royal Caribbean ships, 100% fresh ocean air is continuously supplied from outside. Intake of air occurs on one side of the ship for cooling and ventilation, then the air is removed via exhaust on the opposite side of the ship. This continual intake of fresh air replaces the air in any space, with a total air change up to 12 times an hour in staterooms, and about 15 changes an hour in large public spaces. Fan coil units in your stateroom and public spaces provide an extra layer of protection, continuously scrubbing the air of pathogens, using a high-grade MERV 13 filter that captures aerosols 0.3 to 1 micron in size with 90% efficacy — fine enough to filter cold and flu germs and coronavirus. An independent study by the University of Nebraska Medical Center and onboard Oasis of the Seas confirmed that cross-contamination of air between adjacent spaces is virtually impossible thanks to this powerful system.
In compliance with strict standards set by U.S. Public Health Services (USPHS) and the Vessel Sanitation Program (VSP), our ships have always been maintained using the most rigorous cleaning regimens. Now, with guidance from our Healthy Sail Panel, we’ve evaluated every element of our cleaning protocols and enhanced those regimens to meet medical-grade standards. All ships are thoroughly cleaned and sanitized prior to every voyage, and consistently and frequently throughout your sailing, with disinfecting cleaning agents and techniques that have been certified by health authorities as effective against SARS-Cov-2 (coronavirus). All chemicals are EPA-certified, alcohol-based, scentless, and safe for the general population. High-traffic and frequently touched areas like elevators, escalators, stairways, and promenades are cleaned every two hours and gangway rails every 20 to 30 minutes during busy times. Staterooms are cleaned daily and only while guests are out of the room, with particular attention paid to frequently used items and surfaces. All stateroom and housekeeping attendants will be continuously trained on the latest sanitization guidelines. We’ll ensure cleaning standards are upheld through frequent stateroom inspections using black light technology to show surface wiping efficacy. Crew will have mandatory, ongoing training classes and refreshers that are documented to ensure all the latest protocols are being followed, in compliance with various international regulations, including the International Convention for the Safety of Life at Sea (SOLAS), Standards of Training, Certification, and Watchkeeping for Seafarers (STCW), and the International Organization for Standardization (ISO).
If a guest starts to feel ill, they should report the need for immediate medical attention by phone, to the nurse on duty. Our medical team will evaluate the guest in the comfort and privacy of their stateroom, by an in-person visit or by video tele-consultation and determine if a SARS-CoV-2 test is needed. Our onboard medical facilities are prepared to offer robust treatment with rapid RT-PCR testing and results onsite; state-of-the-art equipment enhancements like hospital-grade ventilators with CPAP and BiPAP capabilities; a dedicated Controlled Care Center where infectious guests or crew can be cared for away from general medical areas; and more critical care beds on each ship.
In the event that your cruise must return to the port of departure earlier than planned for reasons related to SARS-CoV-2, you will receive a refund or Future Cruise Credit of up to 100%. The amount of the refund or FCC will depend on the circumstances and the number of cruise days missed.
Almost all of our onboard venues or experiences will be operating. You may notice protocols in place for your health and safety. Signage will be posted at venues and experiences to guide you.
In addition to our booking terms or cruise ticket contract — which all guests must accept — guests will be required to acknowledge the risks associated with pathogen transmission during their voyage and on tours or other shoreside experiences at our destinations, as well as agree to follow all of our health and safety policies at all times. Failure to agree to our terms and conditions or accept the requisite health acknowledgments will result in a denial of boarding, and your inability to participate in tours and shoreside experiences.
Our Refusal to Transport Policy, which includes a non-exhaustive list of reasons why you may be denied boarding, can be found here. Some examples include, but are not limited to: Prior to boarding, or at any time during the voyage, failure to comply with our safety and health policies; Failure to provide evidence of being fully vaccinated for COVID-19; Failure to provide truthful answers to our health questionnaire; Evidencing COVID-like symptoms, including but not limited to temperature readings that equal or exceed 100.4 degrees Fahrenheit
We're sorry to hear that. If you made your booking by July 31, 2021, it falls under our Cruise with Confidence policy, meaning you can cancel your reservation and receive a 100% Future Cruise Credit. You just need to let us know at least 48 hours before your sail date. We look forward to welcoming you on board at a future date.
If you feel ill in the days before your cruise, you should not travel and should contact us to re-schedule your reservation. If you booked your cruise on or before July 31, 2021, you will be protected by the Cruise with Confidence policy. Therefore, you can cancel for any reason, up to 48 hours before your sail date, and receive a 100% Future Cruise Credit. Keep in mind you will likely need to undergo a rapid antigen test for Covid19 and SARS-CoV-2 at your arrival airport, or at the terminal before boarding. A positive test result, or documented symptoms of the communicable disease during the boarding process, will result in denial of boarding.
All Royal Caribbean guests age 12 and older must present proof of COVID-19 vaccination, with the final dose of their vaccine administered at least 14 days before sailing. Each guest must have at least two doses of vaccines unless the guest received the single dose of Johnson & Johnson. This guidance is per the U.S. CDC and no exceptions will be made. Royal Caribbean will continue to evaluate these requirements and make updates as public health standards evolve. You will need to upload a copy of your vaccine card as well as bring it with you to board the ship.<BR><BR>If you have a medical or health exception, please contact Royal Caribbean's access department at 866-592-7225 at least 30 days prior to sailing so they can evaluate your situation and advise you of a decision. Should you require it, their fax number is 954-628-9622.
You will need to take a COVID test prior to travel. COVID-19 Test Result taken 2 or 3 days before travel: Vaccinated guests age 12 and older must show a negative COVID-19 test result for a PCR or antigen test taken no more than 2 days before boarding.