Frequently Asked Questions

Keith Jones, the man behind the Grown & Sexy Cruise phenomenon is first and foremost an entertainer. His accomplishments include being one of the pioneers of Miami Bass Music, a successful radio personality, and restaurateur. As founder of Grown & Sexy Cruises, Keith “DJ KJ” Jones’ objective was to provide people a safe & affordable way to travel the world. Since its inception, his vision has expanded from one cruise a year, to three (3) cruises, weekend events around the country, an annual all-inclusive Jamaica land vacation, and 1 exotic trip per year to bucket-list destinations such as Dubai & Bangkok. G&S is now one of the fastest-growing Black travel groups in America. The trips offer incredible value where you can enjoy nightly theme parties, celebrity DJ’s, comedy shows, seminars, ‘Praise at Sea’ and more. Travel with us and leave with newfound friendships, inspiration & motivation.
Yes! The resort stay include all meals, drinks, entertainment, non-motorized water sports. tips for resort staff and WiFi is included in the price. Also your rate includes access to all of the G&S private events. There is only 1 thing that cannot be pre-paid, and that is an environmental tax imposed by the Mexican government. “An environmental tax introduced by the local government on March 1, 2019 will be added to guest room folio during our stay. Currently that comes out to $1.44 USD per room, per night, and subject to change.”
Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. Cancun Shuttle is a reliable option for safe and affordable private transfers. There are no app-based ride-shares like Uber or Lyft in Cancun. There are a plethora of taxis, though many are cash-only and may overcharge you as a tourist.
The safety of guests, staff and the community remains their top priority and they will continue to implement enhanced safety measures. For the foreseeable future, Haven Riviera Cancun Resort & Spa will continue to do the following: Have all rooms fully cleaned and sanitized on a daily basis including sanitization of all smooth surfaces, touchpoints, bedding and fabrics. Have all the public areas, surfaces, and touchpoints (handrails, elevator buttons, door handles and knobs) sanitized multiple times throughout the day. Have hand sanitizer dispensers available throughout the property, both in front and back-of-house locations. Enforce social distancing measures and continue to use throughout the resort, as well as floor markets, to remind all at the resort to keep a healthy distance. Keep all table set ups and seating arrangements adjusted to meet safe recommended distances, including bar stools, sun chairs, daybeds, etc. Implement strict hygiene policies for staff, including the mandatory hand washing and hand sanitizing several times a day as well as daily health briefings. Remind our guests and employees of resources at their disposal including: on-call doctors, nearby hospitals, local pharmacies that deliver and more. Offer guests the opportunity to have rooms cleaned less frequently (every other day, twice per stay, etc.) to reduce the chance for cross-contamination. Abide by any new mandatory policies, laws and regulations implemented and suggested by local authorities. The resort is also at a reduced capacity.
If you change your mind about going, you need to notify the us 8 days in advance of your check in, so by January 9th, 2021 and you will be issued a future travel credit. This travel credit will be good for travel through December 20th, 2021. A refund is not available. The only exception would be if the Mexican government were to issue a travel ban, or a mandate that resorts had to close, then in that case a refund would be issues to all guests.
The resort just reopened in March 2019 as a couples-only resort and although they have made a change since then, they just reopened in October and have not had the opporutunity to add queen beds by January 2021 as oroginaly planned.
To enter Mexico U.S. citizens need a passport that is valid for at least 180 days after your arrival date. You must have your passport with you from the moment you arrive at the airport. When your arrive to Mexico you will be given a tourist card (form FM-T). You need to fill this short form that includes: name, number of days to be spent in Mexico, passport number, final destination of your trip, city of origin, dates of travel and means of arrival. It is important that you keep this form safe during your trip, as you will be required to turn it when leaving the country. If you lose or damage it you will be charged a $24 USD fee to replace it.
Is a negative COVID-19 test (PCR and/or serology) required for entry? Currently the answer is no, no test is required, but it is possible that this could change as your travel date approaches. It's important that you check with the Mexico tourist board. We will also notify you of any changes. Face masks are mandatory outside of resorts.
Passengers and aircrew members arriving at Mexican airports may be subject to health screenings including temperature checks. Those exhibiting symptoms may be subject to additional health screening and/or quarantine. You will be asked to complete a health declaration form upon arrival. The Mexican government encourages people to continue respecting social distancing measures, washing their hands, and coughing or sneezing in the inner part of the elbow to prevent the spread of COVID-19. A variety of prevention measures can be found at https://coronavirus.gob.mx Face masks are mandatory outside of resorts in Cancun.
Cancun was the first destination in the Americas and one of the first few in the world to receive the “Safe Travels” global safety and hygiene stamp from the World Travel & Tourism Council. The stamp indicates that the destination has “implemented the new safety measures for travelers that WTTC has recognized and approved,” said Quintana Roo Governor Carlos Joaquín González. If you have any pre-exisiting conditions or concerns, please speak to your doctor before making any travel plans.

Total price is due.