Frequently Asked Questions
Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation. Guests should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation.
Except where it is a mandatory requirement, Carnival highly recommends that all guests travel with a passport. The passport must be valid for at least six months after the last day of the cruise. This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one. Additionally, this will enable guests to fly from the United States to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends, due to an emergency, to fly back to the United States without significant delays and complications.
Drinking Alcohol On Board
The minimum age for the purchase and/or consumption of alcoholic beverages in the bars, lounges and gift shops is 21 years of age. Carnival reserves the right to request ID prior to the purchase of alcohol and refuse the sale of alcohol to anyone.
Bringing Liquor and Beverages On Board - Embarkation
Guests are prohibited from bringing water, sodas and other non-alcoholic beverages that are packaged in glass or plastic bottles.
On embarkation day, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, energy drinks, juice, and milk), packaged in cans or cartons, may be brought on board and must be in the guest's carry-on luggage. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less, per person.
Guests are prohibited from bringing alcoholic beverages on board with the following exception - at the beginning of the cruise during embarkation day only, guests (21 years of age and older) may bring one 750-ml bottle of sealed/unopened wine or champagne, per person, in their carry-on luggage.* Outside this exception, all liquor, beer, other forms of alcoholic and non-alcoholic beverages are strictly prohibited in both carry-on and checked luggage and such items will be confiscated and discarded and no compensation will be provided. Guests sailing with us on back-to-back cruises are entitled to bring the same quantity as stated in this policy, per cruise. The additional quantities will be stored for safekeeping at the start of the first cruise and will be given to the guest as each following cruise begins.
* Port, Vermouth, Sherry and other fortified wines cannot be brought on board.
Corkage Fee
Should guests wish to consume their wine or champagne in the main dining room, specialty restaurant or bar, a $15.00 USD corkage fee, per 750-ml bottle, will be charged. A corkage fee is a charge that is assessed, at time of service, for every bottle that is served and not bought on the premises.
Bottled Water
For convenience, guests can purchase bottled water prior to the cruise and it will be delivered to the stateroom on embarkation day. Bottled water may also be purchased on board by contacting room service. Once on board, the purchase is non-refundable and guests may take home any unopened bottles.
To ensure we have an ample supply, please visit The Fun Shops™ at www.carnival.com/funshops to place your order before your cruise.
$9.95 USD (plus an 18% delivery fee) for a 12-pack of bottled water (16.9-ounce bottle/500-ml bottle)
$3.95 USD (plus an 18% delivery fee) for 1 large bottled water (50.72-ounce bottle/1.5-liter bottle)
$20.00 USD (plus an 18% delivery fee) for 8-pack of bottled water (50.72-ounce bottle/1.5-liter bottle)
Distilled Water
Carnival carries distilled water which can be purchased either pre-cruise or once on board. For pre-purchase, please contact our Fun Shops department at 800-522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET. For purchase on board, please contact room service. Should you wish to bring your own distilled water with you, it must be hand carried along with your CPAP machine.
Coolers
Guests are prohibited from bringing large coolers since screening and movement of large coolers through embarkation is an impediment to the boarding and security process. However, for the purpose of carrying small quantities of non-alcoholic beverages and/or medications small, personal-sized coolers, no larger than 12” x 12” x 12” are permitted as carry-on luggage.
Purchasing Liquor Pre-Cruise through The Fun Shops
All products sold containing alcohol have a limit of two products per stateroom. On 7 day and longer cruises, there is a limit of one bottle of hard liquor per stateroom and on shorter cruises, pre-cruise purchases are limited to wine, champagne and beer (no hard liquor). A ‘pack’ or ‘package’ is considered one product.
Alcohol purchased pre-cruise through The Fun Shops for on board consumption is designed for in-stateroom entertainment only. Guests cannot take items with them to public areas. Only wine or champagne that is ordered through The Fun Shops can be served in the dining room or Steakhouse. If the item is not consumed on board during the cruise, the guest may take it home provided the bottle has not been opened.
Our CHEERS! Beverage Program must be purchased for each adult (21 years of age or older) assigned to the same stateroom.
Purchasing Liquor at Ports of Call and On Board at The Fun Shops
All alcohol purchased ashore or in The Fun Shops will be stored for safekeeping until the end of the voyage. Items are to be collected in a designated lounge on debarkation morning. Liquor may be subject to Customs duty if it exceeds allowable amount.
While in port, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice) packaged in cans or cartons may be brought on board. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less per person.
U.S. Citizens
Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation. Guests should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation.
Except where it is a mandatory requirement, Carnival highly recommends that all guests travel with a passport book. The passport book must be valid for at least six months beyond the completion of travel. This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one. Additionally, this will enable guests to fly from the United States to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends, due to an emergency, to fly back to the United States without significant delays and complications.
U.S. Domestic Cruises
For certain cruises that begin and end in the same U.S port, the following WHTI-compliant documents are acceptable for cruise travel (please see below for travel document requirements for voyages visiting Colombia, Greenland and Panama). *
- U.S. Passport Book (valid for at least six months beyond the completion of travel)
- U.S. Passport Card (valid for at least six months beyond the completion of travel)
- State Enhanced Driver's License
- Certificate of U.S. Naturalization
- Native American Indian Card
- U.S.-born citizens may also use a birth certificate (issued by a government agency or Department of Health and Vital Statistics) and accompanied by government-issued photo ID; a Mobile/Digital version of a photo ID is not an acceptable form of identification.
* Travel document exceptions for U.S. domestic cruises that begin and end in the same U.S. homeport, calling on the following ports of call:
- Colombia - mandatory requirement for passport book or card (valid for at least six months beyond the completion of travel).
- Greenland - mandatory requirement for passport book (valid for at least six months beyond the completion of travel).
- Panama - passport book (valid for at least six months beyond the completion of travel) required for guests who wish to go ashore in Panama. Guests using another form of WHTI-compliant document to sail must remain on board when the ship visits Panama.
All guests must complete their Online Check-in process no later than midnight (Eastern time) prior to their sailing date. During online check-in, you will be asked to select an arrival appointment. This is the time that everyone in your stateroom should be at the cruise port terminal.
Please arrive promptly within your Arrival Appointment to reduce your wait time in line.
At check-in, you must present your boarding pass, picture ID and citizenship documents (including any necessary visas). Due to security protocol, last minute bookings made within 24 hours of sailing will require guests to undergo a secondary screening.
Guests who are scheduled to arrive at the terminal before 1:30 PM, usually check their bags with a porter so they can be free to enjoy lunch on Lido Deck before access to their stateroom is granted.
Checked baggage service is only available until 2 hours before the ship's published departure time. Guests arriving after this time will be responsible for taking their bags on board.
Lunch is served on Lido Deck from boarding until the commencement of the safety briefing.
Final Boarding: In preparation for departure, all guests must be on board by the Final Boarding time printed on your boarding pass or you will not be permitted to sail.
CHEERS! is an all-inclusive beverage program that allows guests to enjoy a wide range of alcoholic and non-alcoholic beverages by paying a flat daily rate. Guests must be 21 or older to purchase CHEERS! and each adult assigned to the same stateroom must purchase the program.
Our CHEERS! beverage program includes a great variety of non-alcoholic beverages, as well as a wide selection of high quality brand-name spirits and wines by the glass.
Before your cruise: CHEERS! can be purchased at www.carnival.com/funshops or by contacting The Fun Shops department at 800-522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET. Cut-off for pre-purchase online is 11:59pm ET, the evening prior to the cruise departure. Although we are not able to process the Carnival Gift Card for Fun Shop orders by telephone, you may use a Carnival Gift Card when purchasing CHEERS! online.
- $82.54 USD per person, per day including 18% service charge
On board your cruise: Once on board your cruise, CHEERS! can be purchased at bar locations.
- $88.44 USD per person, per day including 18% service charge
Australia and Eastbound Transpacific Cruises: For pricing and age restrictions, CHEERS! can be purchased online at www.carnival.com.au/drink-packages or by contacting our Australia Desk, Monday through Sunday, 7:00am-6:00pm AEST, at 1 300 385 625 (from Australia) and 0800 442 095 (from New Zealand). If you are calling from the U.S. or Canada, please contact 'The Fun Shops' Department at 800 522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET.
Included in the price of your cruise, served in the main dining room and available 24/7 in the Lido Restaurant: non-bottled water, lemonade, unsweetened iced tea, hot chocolate and non-specialty coffee and tea.
To view a sample of beverages prices for individual drinks and CHEERS! Q&A's, click here.
CHEERS! includes:
- All spirits, including cocktails, cognacs, whiskies and other spirits, as well as beer (including self-serve beer stations - PYOB) and wine and champagne by the glass, with a $20.00 USD or lower menu price, per serving
- Sodas (including specialty sodas), zero-proof frozen cocktails (including smoothies) and juices
- Specialty coffees and hot tea served in the main dining rooms, specialty restaurants and coffee bars
- Milkshakes, where available
- Energy drinks
- 500-ml bottled water and other non-alcoholic bottled beverages served in bars and lounges
- Packaged water in the dining rooms and specialty restaurants
- 25% discount off the menu price for any spirit, cocktail or wine by the glass, costing above $20.00 USD, per serving
- 25% discount off the menu price for wine and champagne by the bottle
- 25% discount off beverage seminars and classes
CHEERS! excludes:
- Beverages promoted and sold in souvenir glasses
- Bottles of liquor
- Beverages offered at the gangway
- Beverages offered through room service and/or other in-stateroom beverage programs
- Beverages purchased off the ship at any port of call, including Celebration Key, Half Moon Cay and Princess Cays
- Sharing cocktails, floaters, pitchers, tubes and buckets
- Beverages offered through enomatic wine machines
- Freshly squeezed orange juice served in the Havana Bar
- Main Dining Room freshly squeezed juice
- All other beverage-related programs including merchandise, cigars and cigarettes
- Food items
Program Restrictions:
- Guests must be 21 years or older to purchase and agree not to give to minors
- Each adult assigned to the same stateroom must purchase the program
- CHEERS! is non-transferable
- Guests must purchase the program for the entire cruise; this program is not offered on a per day basis
- If the program is purchased prior to the cruise, it is refundable up to 10:00pm ET, the evening prior to the cruise departure. Otherwise, CHEERS! is non-refundable
- Price adjustments (up or down), implemented on the day of sailing, replace any previously advertised price
- Only one drink at a time may be ordered, there is a 5-minute wait time between orders and sharing is not permitted. No double shots as that will be considered ordering two drinks at once
- Guests may purchase a round of drinks for themselves and friends. One drink will count towards the CHEERS! program and the remaining drinks will be charged to a guest’s Sail and Sign® account
- Program allows for up to 15 alcoholic drinks, per 24-hour period (6:00am - 6:00am). Once the limit is reached, the guest will not be served ANY additional alcoholic drinks
- Program only applies to onboard purchases
- All bottles and cans will be served opened
- Carnival reserves the right to refuse service for any reason
- Program is inclusive of VAT, if and as applicable.
- Applicable state and local taxes will be charged to a guest folio when this program is used within US waters. The tax is based on the state's tax structure and the cost of the individual drink purchased (not the daily program rate). For example: if the drink price is $5.00 USD and the tax is 10%, the guest's Sail & Sign® card will be charged $0.50 USD for tax. This applies to all US ports (embarkation home ports and ports-of-call)
- Due to state laws, we cannot sell CHEERS! until the second day of the cruise (starting at 6:00am) for voyages departing from our Texas, New York, and Virginia home ports. Drinks purchased on the first day of the cruise will be charged to the guest's Sail & Sign® card in the usual manner. When purchased on the second day of the cruise, guests are charged for the remaining days only (cruise duration less one day)
- For guests who pre-purchase CHEERS!, it will be activated upon boarding the ship (except for ships sailing from Texas, New York, and Virginia – activation will occur at 6:00am on the second day of the cruise). Guests are instructed to proceed to the bar, once on board, to receive a sticker which will be placed on their Sail & Sign® cards
- Group bookings (consisting of a minimum of 16 adults) can purchase CHEERS! prior to the cruise by contacting Group Event Planning (all adult guests in the group must purchase the program; all minors in the group must purchase Bottomless Bubbles program)
- For pre-purchase orders, a message card will be placed in guest’s stateroom on embarkation day referring the guests to the Casino Bar to activate the program
- CHEERS! is not offered on 2-day cruises, charter cruises and beverage purchases made at Celebration Key, Half Moon Cay and Princess Cays in The Bahamas.
Sail refreshed with Carnival's Bottomless Bubbles™ unlimited soda program! Enjoy the ease and convenience of paying one flat price for thirst-quenching fountain soda and juice all cruise long!
Pre-Cruise and Onboard Prices:
- Kids (17 years of age and younger): $8.20 USD per person, per day including 18% service charge
- Adults (18 years of age and older): $11.21 USD per person, per day including 18% service charge
Bottomless Bubbles can be purchased online at www.carnival.com/funshops or by contacting The Fun Shops™ Department at 800 522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET. Cut-off for pre-purchase online is at 11:59pm ET, the evening prior to the cruise departure. Bottomless Bubbles can also be purchased on board at bar locations.
Australia and Eastbound Transpacific Cruises: For pricing and age restrictions, CHEERS! can be purchased online at www.carnival.com.au/drink-packages or by contacting our Australia Desk, Monday through Sunday, 7:00am-6:00pm AEST, at 1 300 385 625 (from Australia) and 0800 442 095 (from New Zealand). If you are calling from the U.S. or Canada, please contact 'The Fun Shops' Department at 800 522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET.
Currently, we are not able to process the Carnival Gift Card for Fun Shop orders by telephone. If you wish to purchase Bottomless Bubbles with a Carnival Gift Card, you may do so online at www.carnival.com/funshops
Upon purchasing Bottomless Bubbles, a sticker will be placed on the guest's Sail & Sign® card. In all areas where beverage service is offered, guests may show the Bottomless Bubbles sticker and receive a glass of the carbonated soft drink of their choice. Juices may also be requested. One 16-ounce glass will be served at a time (10-ounce glass for juice) and only to the guest whose name appears on the Sail & Sign card with the Bottomless Bubbles sticker attached.
The following beverages are offered through Bottomless Bubbles (flavors may vary):
- Soft Drinks/Soda
- Juices: Orange Juice, Cranberry Juice, Tomato Juice, Pineapple Juice and Grapefruit Juice
Bottomless Bubbles excludes:
- Non-alcoholic beverages other than soda and juices listed above
- Beverages promoted and sold in souvenir glasses
- Bottled water
- Specialty coffee
- Beverages offered at gangway while debarking
- Beverages offered through room service or the interactive TV system (where applicable) or other in-stateroom beverage programs
Please note: The following beverages are included in the price of your cruise and are served in the main dining room and 24/7 in the Lido Restaurant: non-bottled water, lemonade, iced tea and non-specialty coffee and tea. The following beverages are available through Room Service (charges may apply after 10:00am): juices (orange, tomato, apple or grapefruit), regular or decaffeinated coffee, hot tea, hot chocolate, chocolate milk, 2% milk and skim milk.
The following restrictions apply:
- Price adjustments (up or down) implemented on the day of sailing will replace any previously advertised price.
- Only one beverage serving, per sticker, will be served at a time. There is a 5-minute wait between ordering drinks.
- Soft drink is served by the glass (16 ounces); juice is served by the glass (10 ounces).
- No sharing is permitted and is non-transferable. Guests or family members who would like to enjoy soft drinks through this program must purchase their own sticker.
- If Bottomless Bubbles is purchased prior to the cruise, it is refundable up to 10:00pm ET, the evening prior to the cruise departure. Otherwise, Bottomless Bubbles is non-refundable.
- Program is only applicable for onboard purchases; program cannot be used for beverage purchases at Celebration Key, Half Moon Cay and Princess Cays in The Bahamas.
- Applicable state and local sales taxes will be charged to the guest's folio when this program is used within US waters. The tax is based on the state’s tax structure and the cost of the individual drink purchased (not the daily program rate). For example: if the drink price is $2 and the tax is 10%, the guest’s Sail & Sign card will be charged $0.20 for tax. This applies to all US ports (embarkation home ports and ports-of-call).
- Europe and transatlantic cruises: Program is inclusive of VAT, if and as applicable.
Guests may choose from three different dinner seating options. By popular request, all dining rooms are smoke-free.
Assigned Seating - Early Dining and Late Dining
This dining option offers guests a pre-set dining time for the duration of the cruise as well as the same table assignment each evening in the Main Dining Room. Guests who choose this option will not be able to reserve 'Your Time' open seating once on board. Early dining may be scheduled between 5:30pm and 6:00pm and late dining, between 7:45pm and 8:15pm.*
'Your Time Dining' Open Seating
'Your Time Dining' is offered fleet wide. Guests are seated on a first-come, first-served basis, depending on party size, and in most cases, are accommodated within 20 minutes. Advance table reservations are not accepted. Guests using Carnival's HUB App can check-in for 'Your Time Dining' ahead of time or check-in when they are ready to go. The App will alert the guests when their table is ready and show the table number. All guests must be present in order for the party to be seated. The table will be held for 10 minutes. Your Time Dining is generally offered between 5:00pm and 9:00pm.*
Parties greater than 8 guests may need to be accommodated at several tables and the wait can sometimes be more than one hour. We highly suggest that parties of 8 or more guests choose an assigned seating to ensure sitting together at one table or several tables close together
*Actual times will vary based on ship and itinerary, and will be listed in the daily ‘Fun Times’ and Carnival HUB App.
At time of booking, guests will be able to confirm their preferred dining choice. If their preference is not available, they may confirm an alternate time and be waitlisted for their preferred choice (there is no guarantee a waitlist will clear). When possible, waitlists will be cleared prior to the sailing and guests will be notified by email. Traveling parties who are waitlisted together will be cleared on the same dining time.
Cross-referencing bookings does not guarantee parties will be seated together. They must be confirmed on the same dining time to ensure they will be able to dine together.
For those guests who choose early or late dining, the assigned dining room, time and table number, will be printed on the guests' Sail & Sign® card.
Additional Dining Options
In addition, guests may opt for casual bistro dining in the Lido Deck Restaurant or a more intimate and elegant atmosphere in the Steakhouse and other specialty dining venues. Please note, specialty dining options may have an additional charge. Restaurants and dining options vary by ship. Review dining options here.
NOTE: Menu items (excluding Steakhouse Selections) are complimentary in the main dining room. Guests can order a second entrée, keeping in mind they can also request half portions if something looks too enticing to pass up. If a third entrée is ordered, a US$5 charge will be assessed.
It is customary for our guests to extend gratuities to the shipboard staff in appreciation for their hard work and exceptional service. 100% of your gratuities are distributed to the crew who you interact with, such as your stateroom attendants, dining and culinary services staff, as well as other members of the onboard team who work behind the scenes to enhance your overall cruise experience. Applying this charge automatically streamlines the recognition process and ensures our crew will share in your generosity.
To help you plan, we have provided the recommended onboard gratuities guidelines.
- Standard Staterooms: $16.00 USD per person, per day
- Suite Staterooms: $18.00 USD per person, per day
You may pay this daily gratuity in two different ways:
Pre-Pay
Gratuities can be added at the time of booking or anytime up to the sail date. Guests who booked directly with Carnival may add their pre-paid gratuities on Carnival.com. If a guest booked with a travel agent, they may contact their travel professional to add pre-paid gratuities to their booking. Prepaid gratuities are reflected in the 'Miscellaneous Charge' field on the confirmation and in the guest's E-Documents.
Sail & Sign®
If guests have not pre-paid their gratuities, the recommended, per person, amount will be posted to their Sail & Sign account on the second to last day of the cruise. Should a guest not be satisfied with the service they receive, they can contact the Guest Services desk while on board. This will allow us to address their concerns in a timely and appropriate fashion. At the discretion of the guest, gratuities may be adjusted after they have been posted on the guest's account, while on board. Gratuities, as posted on a guest's Sail & Sign account, will be considered final after a guest disembarks and no changes will be made after the cruise.
Additional Information
- Gratuities are assessed on all guests, with the exception of children under the age of 2.
- Gratuities apply regardless of the dining options selected, such as eating at the casual dining restaurant or open seating dining.
- For beverage purchases, an 18% service charge will be added to the bill.
- An 18% service charge will be added to the reservation fee the Chef’s Table and Bonsai Teppanyaki as well as the nominal à la carte fee at Bonsai Sushi, Emeril’s Bistro, Guy’s Pig & Anchor Smokehouse | Brewhouse and Seafood Shack; additional gratuities can be added at the guest's discretion.
- A gratuity may be extended to room service staff as service is rendered.
Thank you for your generous recognition of our onboard team. Our crew works hard to provide you with a great vacation and takes pride in being part of the best team in the cruise industry.
To keep you connected while at sea, all ships provide satellite internet access from bow-to-stern.
What kind of plans do you have?
Social Wi-Fi Plan:
- This plan provides access to the most popular social websites and apps like Facebook, Instagram, WhatsApp, Snapchat, TikTok, Pinterest, X, Reddit, LinkedIn, and major airline sites.
- It excludes access to most other websites, email, video, and music streaming services (e.g., Spotify, Netflix, Hulu), cellular-network-dependent Wi-Fi calling and FaceTime services.
Pricing: *
Pre-cruise: $18.70 USD per day
Onboard: $22.00 USD per day
Value Wi-Fi Plan:
- Access all sites included in the Social plan with a faster connection speed. Ideal for travelers who want to stay in touch via social media, manage emails, browse, and stay updated on news, sports, and weather.
- It doesn't support video streaming or cellular-network-dependent Wi-Fi calling.
Pricing: *
Pre-cruise: $22.10 USD per day
Onboard: $26.00 USD per day
Premium Wi-Fi Plan:
- Experience superior internet performance. This plan offers access to all sites from the Social and Value Plans at speeds up to three times faster. You can stream movies, video chat, monitor your home and browse the web seamlessly, including apps like Netflix, Hulu, Spotify, FaceTime, Zoom, and Ring where coverage allows.
- Cellular-network-dependent Wi-Fi calling is not supported.
- Premium Multi-Device Wi-Fi Plan: Experience our fastest possible connection across up to 4 devices. This plan can only be purchased online prior to sailing for $84.00 USD per day and is not available onboard. The plan can be shared among guests in additional staterooms, not to exceed 4 devices.
Pricing: *
Pre-cruise: $23.80 USD per day
Onboard: $28.00 USD per day
*Pricing is based on cruise-long plans and are subject to change without prior notice.
Guests can upgrade from one plan to another and use multiple devices, per plan, including their smart phone or laptop, but only one device can be used at a time.
How to purchase a plan?
Pre-cruise: Pre-purchase internet plans at a discounted rate online via the 'Manage My Booking' tab on carnival.com or send as a gift to family and friends through The Fun Shops™. Guests must purchase a plan that covers the entire duration of their cruise. Plans may be pre-purchased online up to 11:59pm ET, the day before embarkation. Daily plans are available for purchase on board.
On Board: Turn on your device's Wi-Fi feature and access the Wi-Fi settings to receive instructions on how to purchase our plans.
What restrictions are there?
Please note that as our services are carried via satellite, there are a few limitations compared to your home network.
- Sites blocked under the Carnival Fair Use Policy (adult content, violent content, etc.) will remain inaccessible under any plan or plan upgrade.
- All plans support for usage on one device at a time.
- Netflix and Hulu are supported, with individual subscriptions required.
- iMessage is included in all plans.
- FaceTime is available with both the Value and Premium plans.
- Satellite internet speed may vary depending on location and time of day.
- VPN connections are not supported. Discuss your VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings on board
- Pricing for plans purchased pre-cruise vary from plans purchased at time of sailing.
- There will be no refund after plan is activated on board.
What are some tips to improve the experience?
- Once on board, turn on airplane mode and connect to Carnival Wi-Fi. By using airplane mode in settings, you avoid roaming fees charged by your carrier
- To benefit from faster speeds, turn off background app data services and updates
- Get the most from your cruise internet time and your trip — make sure you are powered up and prepared before you board the ship. Here are a few things you want to remember to pack for your cruise:
- Wi-Fi enabled laptop and mobile devices
- Power supply for each of the devices you are bringing with you
- Data cables to transfer pictures
- Headphones
Carnival Cruise Line is dedicated to the safety of all guests and crew. We want all our guests to have a safe, fun and memorable vacation.
Smoking is a fire and safety hazard on a ship. Consequently, it is strictly limited to specific exterior deck areas. All guests are expected to adhere to the following safety guidelines:
- All staterooms and suite accommodations, including outside balconies, are NON-SMOKING. This policy applies to all forms of smoking, including but not limited to cigarettes, cigars, pipes, vaporizers, electronic cigarettes and marijuana.
- Carnival recognizes that some state and local governments in the U.S., and in the destinations we visit, might allow marijuana use. However, Carnival Cruise Line follows U.S. federal law, which strictly prohibits possession and use of recreational/medicinal marijuana and other illegal controlled substances.
- Any violation of this policy will result in a $500 charge, per violation, posted on the guest’s Sail & Sign® account and may also result in the disembarkation of all guests in the stateroom.
- Guests who are disembarked for violating our policy will be responsible for all financial charges and expenses to return home, and no refund of their unused cruise fare will be provided. Additionally, they may be prohibited from sailing with Carnival Cruise Line in the future.
Casino rules: There is no smoking in the casino unless seated and playing. It is not allowed at the casino bar or in the entire area when closed.
Our smoking policy is included in Carnival's Cruise Ticket Contract. Follow the link for ship specific smoking areas.
In keeping with U.S. federal law, the minimum age to purchase tobacco products is 21. This policy is for U.S.-based itineraries/ships only.
Frequently Asked Questions
What happens if a guest is caught smoking in a stateroom or balcony?
They will be assessed a $500 charge, per violation, on their Sail & Sign® account. Information on this charge is included in Section 8 of Carnival’s Cruise Ticket Contract. The assessment of this charge does not allow a guest to continue smoking in his/her stateroom. If a guest is found to be in violation of our smoking policy, all guests in the stateroom may be disembarked from the vessel and risk not being allowed to sail on Carnival in the future. Guests will be responsible for all financial charges and expenses to return home, and no refund of unused cruise fare will be provided.
What should guests do if they smell tobacco in areas where smoking is not allowed, or marijuana in any area?
Guests who are concerned about other guests violating our smoking policy should contact our onboard Guest Services team, so we can address the situation. This will help avoid uncomfortable situations between guests.
What if a guest has a letter from a doctor saying that they are allowed to use marijuana for medicinal and/or therapeutic purposes? Why is that prohibited?
Illegal narcotics/drugs including synthetic, designer drugs, marijuana, cannabis and cannabis derivatives such as Cannabidiol (CBD) items which may be labeled as medical marijuana are not allowed on board. While certain CBD products used for medicinal purposes may be legal in the U.S. based on state and local laws, they are not legal under U.S. federal law and in all the ports we visit and therefore are also considered prohibited items.
Carnival’s Liquor and Beverage Policy states that guests are prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in bottles.
We know some of our guests are accustomed to bringing on board their own supply of bottled water, so for your convenience, bottled water can be pre-purchased prior to your cruise by visiting www.carnival.com/funshops. Water will be delivered to your stateroom on embarkation day. Bottled water may also be purchased on board by contacting Room Service. Once on board, your purchase is non-refundable; you may take home any unopened bottles.
$17.64 USD (includes 18% delivery fee) for a 12-pack of bottled water (16.9-ounce bottle/500-ml bottle)
$5.31 USD (includes 18% delivery fee) for 1 large, bottled water (50.72-ounce bottle/1.5-liter bottle)
$29.44 USD (includes 18% delivery fee) for 8-pack of bottled water (50.72-ounce bottle/1.5-liter bottle)
Carnival carries distilled water for CPAP machines which can be purchased either pre-cruise or once on board. For pre-purchase, this can be purchased online at www.carnival.com/in-room-food-beverages or by contacting our Fun Shops department at 800-522-7648, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET. For purchase on board, please contact Room Service. Should you wish to bring your own distilled water with you, it must be hand carried along with your CPAP machine.
Carnival Cruise Line Prohibited Items, Exemptions and Other Considerations
Carnival Cruise Line prohibits weapons, illegal drugs and certain items that could interfere with the safe operation of its ships or compromise the safety and secure environment of its guests and crew. Carnival conducts security scanning of all luggage and reserves the right to confiscate any item, which in Carnival’s sole discretion, is deemed dangerous or can pose a risk to the vessel or its guests. Items will be removed and disposed of and no compensation will be provided.
We suggest all luggage be unlocked before turning it over to the porters in order to avoid any inconvenience or delay in delivering the luggage to your stateroom. For additional information, please refer to the terms and conditions of the Cruise Ticket Contract.
Before you pack, please take the time to review the following.
Prohibited Items
- Any illegal narcotics/drugs including synthetic, designer drugs, marijuana, cannabis and cannabis derivatives such as Cannabidiol (CBD) items which may be labeled as medical marijuana. While certain CBD products used for medicinal purposes may be legal in the U.S. based on state and local laws, they are not legal under U.S. federal law and in all the ports we visit and therefore are also considered prohibited items.
- All weapons and any item made, adapted or intended for use as an offensive weapon: firearms (including replicas, imitations and their components), spears or spear guns, crossbows, crossbow bolts and long bow arrows; blunt weapons, including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or Nunchaku; sharp pointed weapons, including throwing stars; air, BB, pellet pistols or rifles, stun devices and tasers, any projectile-weapon, including paintball guns, etc.
- All items containing incapacitating substances, such as gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable
- All ammunition
- All explosives, including imitation explosives and devices
- Fireworks, flares, pyrotechnics
- Flammable substances and hazardous chemicals (e.g., petrol, methylated spirits, paint thinners)
- Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans (Refer to Exemptions)
- Alcohol (hard liquor) and beer
- Wine or champagne beyond the allowable limit of one 750 ml bottle per adult (21 years of age or older). Port, Vermouth, Sherry and other fortified wines, over 15% alcohol by volume (ABV), cannot be brought on board even in the allowable limit.
- Non-alcoholic beverages in containers other than a can or carton; excessive quantities per person (over 12 cans/cartons per person); excessive size per can/carton (over 12 ounces each)
- Electrical and household appliances containing any kind of heating element, such as irons, clothes steamers, immersion heaters, heating blankets, water heaters, coffee machines, hot plates, toasters, heating pads, humidifier, etc. (All Carnival ships offer valet laundry service for a nominal fee, and most ships (excluding Carnival Firenze, Carnival Luminosa and Carnival Venezia) also provide facilities with ironing boards and irons.)
- Knives, scissors and open razors. (Recreational dive knives are allowed but must be held in the custody of the Guest Services Manager or Chief Security Officer and must be checked out/in by the owner for dive excursions during the cruise. Large scissors used by scrapbook and quilting enthusiasts are at times permitted with prior notification from the Security Services Department but are held on board in the same manner as dive knives.)
- Handcuffs or other restraining devices
- Self-balancing hover boards and air wheels
- Emergency Position Indicating Radio Beacons (EPIRB), communication scanners, wideband receivers, satellite phones, transformers, lasers and laser pointers.
- Satellite dish, routers and other internet related equipment
- Curtains, drapes or hanging room dividers
- Boom boxes, radios and all types of speakers (including Bluetooth, portable and wireless)
- Candles and incense
- Helium filled balloons
- Inflatable kiddie pool
- Hookahs
- Any footwear with wheels, such as, Heely’s type shoes
- Kava
- Surfboards, boats and canoes
- Fish of any kind; if fish are caught during an excursion, they must be shipped home
Exemptions and other considerations
- Aerosol cans containing personal grooming products are allowed
- Personal grooming devices such as hair dryers, flat irons, curling irons, shavers, and other electrical devices, such as fans (no larger than 12" in diameter), power strips, multi plug box outlets/adaptors, and extension cords (without surge protectors) are allowed when used with proper caution. However, if such devices are determined to pose a hazard, they will be removed and returned on debarkation morning
- Guest must use earphones when listening to music or watching shows/movies on personal devices in public spaces.
- Medical gas bottles/oxygen cylinders are allowed in connection with a certified medical condition,but cannot be packed in baggage. Oxygen cylinders must be delivered to Guest Services and stored in a designated safe area
- CPAP machine will need to be packed in carry-on luggage. Carnival carries distilled water, which can be purchased either pre-cruise (Carnival’s Fun Shops at 1-800-522-7648) or on board by contacting Room Service. Guests bringing their own distilled water, must hand carry along with their CPAP machine
- Small, personal-sized coolers no larger than 12” x 12” x 12” for the purpose of housing, small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage
- Pets/live animals: Only qualified service dogs trained to perform a specific task for a guest with a disability are allowed
- Flowers and plants: Only permitted if ordered through Carnival. Flowers/plants cannot be taken off the ship at any port
- Musical instruments: Are allowed, however, if a noise complaint is received, the instrument will be confiscated and returned to the guest on debarkation morning
- Ham radios/amateur radio equipment
- Google-type glasses are permitted on board in public areas, but cannot be worn at any gangway operation
- Digital Cameras/Camcorders, DVDs/VCRs, USB sticks, iPods, Nintendo/X-Box Play Units cannot be used with the TV in the guest stateroom or suite as the connection ports are disabled
- Due to concerns for food safety and contamination prevention, any food items brought on board must be pre-packaged and unopened. Homemade items or pre-cooked foods are not allowed. We are unable to provide food preparation, refrigeration or storage for personal food or beverage items
- Seashells may be brought on board if they appear to be clean and sanitized and do not have the odor of a living organism
Items for Port Use Only
The following items may be brought on board, but can be used off the ship, while in port only. All items must be stored in the guest’s stateroom.
- Drone(s) are allowed, but must be held in the custody of the Chief Security Officer and must be checked out/in by the owner for PORT USE ONLY.
- Snorkel gear
- Segways
- Skateboards
- Golf clubs
- Fishing rods
- Tennis rackets
- Kites
- Roller blades or skates
- Metal detectors
- Beach chair
- Umbrella
- Beach Tent
- Boogie Boards (maximum 42 inches in length)
- Portable Folding Bicycles (maximum 20 inch tires)
- Floatation devices: For the comfort of all our guests, rafts, tubes and floatation devices other than those used as life preservers (water wings) cannot be used in the swimming pools on board
- Collapsible wagons - For the safety of our guests, the wagon cannot be rolled onto/off the ship during embarkation and debarkation and cannot be rolled off/onto the ship while in port
Please Note: It is the responsibility of the guest to check the local laws of each port as Carnival will not be responsible for confiscated items by foreign governments.
Items that cannot be taken off the ship in the United States
The following items cannot be taken off the ship in the U.S. during the cruise or on debarkation day. U.S Customs and Border Protection (CBP) performs agricultural inspections to protect the U.S from potential carriers of animal and plant pests or diseases that could cause serious damage to America's crops, livestock, pets and the environment.
- Animal products
- Unsealed food items
- Fruits and vegetables
- Agriculture and horticulture products
- Plants/cut flowers
- Ship property