Frequently Asked Questions

Liberty of the Seas is your floating resort.  From comfortable accommodations to a selection of meals around the clock, and that's just the beginning.  There is live music, Broadway-style shows, ice show, movies, pools, hot tubs, fitness center, rock climbing, surf simulator, mini golf, bars, nightclub & more. Tips for cabin stewards and waiters are also included. You also have the exclusive G&S private events including a concert and DJs.

All deposits and payments are non-refundable.  Due to the unique nature of our trips which involve contracts for performers, ship staff and venues, there are no exceptions to the cancellation policy. This is why we provide all the information up front during the booking process so that the terms are clear. Whether it's a flight delay, an illness or your decision not to travel, you will be considered a no show and all monies paid are non-refundable.  That being said, we understand that unexpected things can happen, which is why we strongly suggest that you protect your investment by purchasing travel insurance. This way, if you are canceling for a covered reason, the penalty will be reimbursed to you by the insurance. Please email us at [email protected] and we can send a complimentary brochure & quote so that you can review.

You will need your full, legal name as it appears on your passport or original birth certificate/driver's license along with your date of birth, phone number, dining preference and a credit card to place your deposit. 

Once payment is more than 5 days past due, a late fee of $25 is imposed. If a reservation is more than 10 days past due and you have not called or emailed to get an approved payment plan with the cruise line, your reservation will be cancelled. Should your reservation be cancelled due to lack of payment and you want to re-activate down the road, it is possible the cruise line will not reinstate your reservation, and that prices would be quoted at today’s rate vs. the group rate when you initially booked. It is much better to be proactive & reach out to us so that we can work on your behalf prior to a reservation being cancelled and losing your money.

There is a strict payment plan in place, however, we understand that sometimes unexpected things can happen. For extenuating circumstances that can be proved in writing such as jobless, injury, death in the family, etc. we can often get the cruise line to grand an extension. It’s important you call us before the payment deadline and not after it is past due.

Payments are quoted based on occupancy.  If you lose a roommate, your price would be adjusted to the fare for how many travelers remain in the cabin.  If you are any of the guests can find a replacement for the personal canceling then a name change can be arranged for $75 prior to final payment and $150 after final payment.  Once the new guest is added they will take over the payment responsibility from the previous guest.

Please book in your request as early as possible if you would like cabins close to one another or to dine together.  Just email us at [email protected] with everyone's names. Special requests cannot be guaranteed, but we are normally able to accommodate requests put in at the time of booking. 

Approximately 30 days prior to travel you will receive an email from the cruise line with your booking/reservation number and instructions on how to complete your online cruise check-in.  each guest will need to complete this check-in at least one week prior to sailing to obtain a boarding pass. 

Liberty of the Seas calls Port Everglades (Ft. Lauderdale)  home which is a quick 5 minute drive from Ft Lauderdale /Hollywood Airport (FLL).  As with any other cruise, it is always strongly recommended that you fly in the night before especially nowadays with an increased amount of cancellations caused by the shortage  of pilots.  The cruise line does operate a shuttle service from both MIA or FLL to the cruise port however this only runs on the day of embarkation and disembarkation for an additional cost that needs to be pearranged.  

Those guests that are driving  private vehicles to the port should note the terminal address below as well as the current nightly rate for parking.  Please note that this rate is subject to change at any time and, you should contact the Port Authority to get the most updated information. 

Port Everglades – Terminal 18
1901 SE 32nd St.
Hollywood, Florida 33316
Parking Info:  $25 per per night (subject to change)

Royal Caribbean / Atlas Cruises & Tours  highly recommends that all guests travel with a passport valid for at least six months beyond completion of travel. This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one. Additionally, this will enable guests to fly from the United States to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends due to an emergency to fly back to the United States without significant delays and complications.

Domestic Cruises

For cruises that begin and end in a U.S port, the following WHTI-Compliant Documents are acceptable for cruise travel. These standard forms of documentation will enable the Department of Homeland Security to quickly and reliably identify a traveler. If a picture I.D. is not affixed to the WHTI-compliant document, a picture I.D. is required (a valid, unexpired government-issued photo I.D. for all guests 16 years of age or older). If the cruise includes air travel to or from Canada, a valid, unexpired U.S. passport is required.

• U.S. Passport
• Passport Card
• State Enhanced Driver's License
• Certificate of U.S. Naturalization
• Native American Indians

For cruises that visit Martinique, guests going ashore are required to carry a valid, unexpired passport. .  

Also acceptable for cruise travel (for cruises that begin and end in a U.S port), U.S. citizens can show proof of citizenship, such as a birth certificate  issued by a government agency and accompanied by government-issued photo identification. If the cruise includes air travel to or from Canada, a valid, unexpired U.S. passport is required. Guests who have committed or been convicted of a crime may not be allowed into Canada - for more information, click here.

Air Travel

All persons are required to carry a valid, unexpired U.S. passport for air travel to or from the United States, Canada, Mexico, the Caribbean and Bermuda. The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory. (Puerto Rico and the U.S. Virgin Islands: St. Thomas, St. John and St. Croix). 

Effective May 3, 2023, the U.S. Department of Homeland Security will require every state and territory resident to present a REAL ID-compliant driver’s license or another acceptable form of identification, such as a passport or enhanced driver’s license,  to go through airport security and board a flight within the U.S.  If you will be flying to one of our cruise homeports within the U.S. on/after this implementation date, please ensure you have an acceptable document for your air travel. Visit  www.tsa.gov/real-id for more information.

Note: Additionally, all guests must still have WHTI-compliant travel documents (proof of citizenship and/or appropriate visas) in order to cruise.  

Names on Travel Documentation

It is important that the guest's full name (first name and last name) on the cruise and airline tickets be the same as the guest's non-expired government-issued photo I.D. they plan to use for travel identification. In the event of a different name on the cruise/airline ticket and the guest's photo I.D. as a result of a marriage, divorce or a legal name change, documentation (original or clear, legible copy) supporting this change is required (at embarkation), such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denial of boarding.

Note: For newly married or soon-to-be married brides, we strongly recommend that if the non-expired government-issued photo I.D. is in the maiden name, the cruise booking be made in the maiden name (do not include the married name); If the reservation was made in the married name, but the non-expired government-issued photo I.D. is in the maiden name, documentation (original or clear, legible copy) supporting this change is required (at embarkation), such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denial of boarding. 

Traveling with Minors

When traveling with a minor where one parent or both parents or legal guardians are not cruising, we strongly recommend bringing an original signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. If there is no second parent with legal claims to the minor (due to sole custody, deceased, etc.) other relevant paperwork, such as a court decision, death certificate, birth certificate naming only one parent, would be useful to bring in place of a signed letter. This will expedite processing by the Department of Homeland Security. 

Citizens of U.S. Territories and Commonwealth

Guests will follow the same travel documentation requirements. U.S. Territories and Commonwealth include: Puerto Rico, Guam and the U.S. Virgin Islands (St. Thomas, St. Croix and St. John), America Samoa, Swains Island and the Commonwealth of the Northern Mariana Islands.

Valid U.S. Passport

U.S. citizens may present a valid, unexpired U.S. passport when traveling via air, land or sea. Royal Caribbeanhighly recommends that all guests travel with a passport valid for at least six months beyond completion of travel.  

Guests may apply for passports at passport-acceptance facilities nationwide. For information about  U.S. Passports, visit www.travel.state.gov. 

The Passport Card

The passport card cannot be used to travel by air outside the United States.

U.S. citizens may present a limited-use, wallet-size passport card. The passport card will only be valid for land and sea travel between the United States and Canada, Mexico, the Caribbean region and Bermuda.

State Enhanced Driver's License (EDL)

The State Enhanced Driver's License cannot be used to travel by air outside the United States.

Several states are working with the Department of Homeland Security to develop an EDL for U.S. citizens residing in their states. This document will denote both citizenship and identity and will facilitate the entry process at land and sea ports of entry. The words ‘Enhanced Driver's License’ as well as the American flag will appear on the license. The following states issue this type of WHTI-compliant document: Michigan, Minnesota, New York, Vermont and Washington.  

A Driver's license with a gold circle with star cutout in the right upper corner is a Real ID driver's license; it is not an Enhanced Driver's license and cannot be used as proof of citizenship but can be used as picture identification.

Original Certificate of U.S. Naturalization and a Government-Issued Photo I.D.

The Certificate of U.S. Naturalization (form N-550 or N-570) is a document issued by the U.S. government (USCIS) as proof of a foreign born person who has obtained U.S. citizenship through naturalization (a legal process of obtaining a new nationality). Photo copies of the original document are unacceptable.

Native American Indians

These cards cannot be used to travel by air outside the United States.

• Form I-872 American Indian Card
• OR, Enhanced Tribal Card (when available)

Traveling with a Birth Certificate AND Photo Identification

Birth Certificate Information

The following are acceptable:

• An original or copy of a birth certificate issued by a government agency (state/county/city) or the Department of Health and Vital Statistics
• A clear, legible copy (photocopy) of a birth certificate that was originally issued by a government agency (state/county/city) or the Department of Health and Vital Statistics. The copy does not need to be notarized or certified.
• Birth Certificate Card
• A Consular report of Birth Abroad
• Internationally adopted children (under the age of 18): If the adoptive parent was not issued a birth certificate, we will accept as proof of citizenship, a Certificate of Citizenship by the U.S. and adoption paperwork. A Certificate of Citizenship is issued by the U.S. once the adoption is finalized.
• Guests may obtain a copy of a birth certificate by contacting: The Department of Health and Vital Statistics at: www.vitalchek.com. If the guest has laminated their birth certificate, it is acceptable.

Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship and are not accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo I.D. with a validated birth certificate issued after July 1, 2010.

AND

Photo Identification

A non-expired government-issued photo I.D. is required of all guests 16 years of age and older. The following are acceptable:

• Driver's License (a temporary Driver's License with photo is acceptable)
• Driver's Permit
• School/Student I.D. (acceptable for guests 16/17/18 years of age)
• Government-issued identification card including a U.S. Military I.D. with photo (city/state/federal)
• Government-issued Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) - for photo identification use only

Unacceptable Forms of Documentation

• Copies of any WHTI-Compliant document
• Driver's License as the only proof
• A temporary driver's license (paperwork without a photo I.D.)
• Voter's Registration Card
• Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) - may be used for photo identification use only
• Baptismal Papers
• U.S. Military I.D. as the only proof
• A Dependent Military I.D. that is issued to the spouse and children of military personnel is not acceptable
• U.S. Military Discharge Papers
• No Record of Birth certificate: a certificate issued by the Department of Health and Vital Statistics showing that they have no records on this person
• Hospital certificate, hospital-issued birth notice, Certificate of Live Birth, live record of birth or announcement of birth

Royal Caribbean / Atlas Cruises & Tours requires guests to provide proper travel documentation in order to travel. The documentation is required at embarkation and throughout the cruise and is the responsibility of the guest. Our policy states that any guest traveling without proper documentation will be denied boarding the ship and will be under full penalty, and therefore, will not be offered a refund or a replacement cruise. Guests must contact the appropriate embassy or consulate of the countries they will be visiting for specific travel documentation requirements. Royal Caribbean / Atlas Cruises & Tours assumes no responsibility for advising guests of Immigration requirements.

On occasion, U.S. Permanent Residents may be asked to surrender their Permanent Resident Card and/or passport at time of check-in. This document will be returned upon completion of the immigration inspection at the time of debarkation.

Royal Caribbean / Atlas Cruises & Tours highly recommends that all guests travel with a passport valid for at least six months beyond completion of travel (unless otherwise noted).

Domestic Cruises
The Western Hemisphere Travel Initiative (WHTI) does not pertain to U.S. Permanent Residents.

• Guests are required to carry a valid Permanent Resident Card (also known as ARC or Green Card), that includes a photo I.D. In addition, U.S Permanent Residents must contact the appropriate embassy or consulate of the countries they will be visiting for specific travel documentation requirements. Royal Caribbean assumes no responsibility for advising guests of Immigration requirements.
• Please Note: If a Permanent Resident Card does not have an expiration date on the front, then it is a very old version and it is recommended that the guest applies to renew it. Filing instructions and forms are available at www.uscis.gov.
• Photo I.D. Information: If the Permanent Resident Card does not include a photo I.D., a non-expired government-issued photo I.D. is required of all guests 16 years of age or older such as a Driver’s License, Driver’s Permit or government-issued identification card (city/state/federal).

Cruises that Visit Martinique and Bermuda

• Visiting Martinique: To go ashore, guests must carry a valid Permanent Resident Card and a valid, unexpired passport from their country of citizenship.
• Bermuda Cruises: For the entire cruise, guests must carry a valid Permanent Resident Card and a valid, unexpired passport from their country of citizenship.

Cruises that Visit Canada or Transit in Canada

• U.S. Permanent Residents must carry a passport valid for at least three months beyond the date of their visit to Canada, from their country of citizenship and a valid U.S Permanent Resident Card. 
• U.S Permanent Residents may require a Canadian Visa depending on their nationality.
• Guests who are not citizens of the United States, Canada, U.K., Australia or New Zealand, may require a Temporary Resident Visa (TRV) to visit or transit Canada.
• As of March 16, 2016, visa-exempt foreign nationals are expected to have an Electronic Travel Authorization (eTA) to fly to or transit through Canada. Exceptions include travelers with a valid Canadian visa.
• If guests are required to have a visa, it must be obtained in advance regardless of whether you choose to remain onboard or go ashore. Processing times vary by citizenship and may take up to 45 days. For more information regarding travel documentation requirements, please contact your local Canadian consulate or visit http://www.cic.gc.ca/english/visit/apply-who.asp.
• Entry into Canada: Guests who have committed or been convicted of a crime may not be allowed into Canada - for more information, click here.

Air Travel within the U.S. - REAL ID Homeland Security Requirements 
Effective May 3, 2023, the U.S. Department of Homeland Security will require every state and territory resident to present a REAL ID-compliant driver’s license or another acceptable form of identification, such as a passport or enhanced driver’s license, to go through airport security and board a flight within the U.S. If you will be flying to one of our cruise homeports within the U.S. on/after this implementation date, please ensure you have an acceptable document for your air travel. Visit www.tsa.gov/real-id more information. This requirement applies to air travelers 18 years of age and older. 

Real ID-compliant cards will have a star on the upper top portion of the card. If the card does not have this marking, it is not REAL ID-compliant and won’t be accepted as proof of identity for air travel within the U.S.  

Names on Travel Documentation
It is important that the guest’s full name (first name and last name) on the cruise and airline tickets be the same as the guest’s non-expired government-issued photo I.D. they plan to use for travel identification. In the event of a different name on the cruise/airline ticket and the guest’s photo I.D. as a result of a marriage, divorce or a legal name change, documentation (original or clear, legible copy) supporting this change is required (at embarkation), such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denied boarding.

Please Note: For newly married or soon-to-be married brides, we strongly recommend that if the non-expired government-issued photo I.D. is in the maiden name, the cruise booking be made in the maiden name (do not include the married name); If the reservation was made in the married name, but the non-expired government-issued photo I.D. is in the maiden name, documentation (original or clear, legible copy) supporting this change is required (at embarkation), such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denied boarding.

Traveling with Minors
When traveling with a minor where one parent or both parents or legal guardians are not cruising, we strongly recommend bringing an original signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. If there is no second parent with legal claims to the minor (due to sole custody, deceased, etc.) other relevant paperwork, such as a court decision, death certificate, birth certificate naming only one parent, would be useful to bring in place of a signed letter. This will expedite processing by the Department of Homeland Security.

Royal Caribbean / Atlas Cruises & Tours requires guests to provide proper travel documentation in order to travel. The documentation is required at embarkation and throughout the cruise and is the responsibility of the guest. Our policy states that any guest traveling without proper documentation will be denied boarding the ship and will be under full penalty, and therefore, will not be offered a refund or a replacement cruise. Guests must contact the appropriate embassy or consulate of the countries they will be visiting for specific travel documentation requirements. Royal Caribbean/ Atlas Cruises & Tours assumes no responsibility for advising guests of Immigration requirements.

On occasion, Non-U.S. Citizens may be asked to surrender their passport at time of check-in. It will be returned upon completion of the immigration inspection at the time of debarkation.

Royal Caribbean / Atlas Cruises & Tourshighly recommends that all guests travel with a passport valid for at least six months beyond the completion of travel unless otherwise noted differently.

Domestic Cruises

• Non-U.S. Citizens are required to carry a valid, unexpired passport and a Multiple Entry Visa, if applicable. In addition, guests must contact the appropriate embassy or consulate of the countries they will be visiting for specific travel documentation requirements. Royakl Caribbean/ Atlas Cruises & Tours assumes no responsibility for advising guests of Immigration requirements.
• Visa Waiver Program (VWP): Non-U.S. citizens that are eligible to apply for admission under the Visa Waiver Program must have a valid, unexpired machine readable passport that includes specified security features (biometric identifiers). In addition, travelers are required to have an electronic travel authorization via the Electronic System for Travel Authorization (ESTA). Details on this program as well as the participating VWP countries can be found below. 
• Mexican citizens who are traveling with a Border Crossing Card must also present a valid, unexpired Mexican passport.  Please click here for more details.

Cruises that Visit Canada or Transit in Canada 

• Non-U.S. Citizens must carry a passport valid for at least three months beyond the date of their visit to Canada, from their country of citizenship.
• Non-U.S. Citizens may require a Canadian Visa depending on their nationality.
• Guests who are not citizens of the United States, Canada, U.K., Australia or New Zealand, may require a Temporary Resident Visa (TRV) to visit or transit Canada.
• As of March 16, 2016, visa-exempt foreign nationals are expected to have an Electronic Travel Authorization (eTA) to fly to or transit through Canada. Exceptions include travelers with a valid Canadian visa.
• If guests are required to have a visa, it must be obtained in advance regardless of whether they choose to remain onboard or go ashore. Processing times vary by citizenship and may take up to 45 days. For more information, regarding travel documentation requirements, please contact your local Canadian consulate or visit http://www.cic.gc.ca/english/visit/apply-who.asp.
• Entry into Canada: Guests who have committed or been convicted of a crime may not be allowed into Canada - for more information, click here.

Visa Waiver Program (VWP)
The Visa Waiver Program allows foreign nationals from certain countries to travel to the United States for business or pleasure, for stays of 90 days or less without obtaining a visa.

All Visa Waiver Program countries are required to issue passports that include specified security features (biometric identifiers) in order to enter the United States. A biometric identifier is an electronic scan of a physical feature, such as an eye, hand, fingerprint, or face. It allows an immigration inspector to know for certain that the person appearing before them is the same person to whom a passport or visa was issued.

Electronic System for Travel Authorization (ESTA)
Electronic System for Travel Authorization is an automated system that determines the eligibility of visitors to travel to the United States under the Visa Waiver Program. ESTA applications may be submitted any time prior to travel. However, it is recommended that guests apply when they begin preparing their travel plans. We suggest that guests visit www.cbp.gov/travel/international-visitors/esta for additional information regarding ESTA. 

Guests will need to print and carry their Electronic System for Travel Authorization as it will need to be presented at cruise check-in along with their passport. An ESTA needs to be completed for each family member traveling on the cruise.

Citizens of the following countries (excluding U.S. Permanent Residents) that participate in the Visa Waiver Program must possess an ESTA for entry into the United States:  Andorra, Australia, Austria, Belgium, Brunei, Chile, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and United Kingdom*

*United Kingdom - only British citizens with the unrestricted right of permanent residence in England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man are eligible to enter the United States with ESTA.

Note: Citizens of Curacao, Bonaire, St. Eustatius, Saba and St. Maarten (from the former Netherland Antilles) are not eligible to travel to the United States under the Visas Waiver Program, if they are applying for admission with passports from these countries.
Schengen Visa Requirements
Under the Schengen regulations, citizens of certain countries will need a valid visa to visit or transit through any country in the Schengen area. There are currently 26 European countries that participate in the Schengen Agreement. The agreement eliminates all internal border controls between the participating countries. Once you enter a Schengen country, you may travel continuously for up to 90 days within the member countries.

The following countries are party to the Schengen Agreement: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, (including Monaco), Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden and Switzerland.

Visa requirements vary depending on the passport under which you are traveling and the countries being visited.  Proper travel documentation is required at embarkation and throughout the cruise. We strongly suggest that guests visit www.schengenvisa.cc for additional Schengen Visa information and check with the appropriate embassy or consulate of the countries they will be visiting for specific travel documentation requirements. Be sure to provide the complete itinerary of the cruise so the embassy or consulate can provide the correct information. Guests may also contact a visa service agency for assistance.


Names on Travel Documentation
It is important that the guest’s full name (first name and last name) on the cruise and airline tickets be the same as the guest’s non-expired government-issued photo I.D. they plan to use for travel identification. In the event of a different name on the cruise/airline ticket and the guest’s photo I.D. as a result of a marriage, divorce or a legal name change, documentation (original or clear, legible copy) supporting this change is required (at embarkation), such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denial of boarding.

Please Note: For newly married or soon-to-be married brides, we strongly recommend that if the non-expired government-issued photo I.D. is in the maiden name, the cruise booking be made in the maiden name (do not include the married name); If the reservation was made in the married name, but the non-expired government-issued photo I.D. is in the maiden name, documentation (original or clear, legible copy) supporting this change is required (at embarkation), such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denial of boarding.

Traveling with Minors
When traveling with a minor where one parent or both parents or legal guardians are not cruising, we strongly recommend bringing an original signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. If there is no second parent with legal claims to the minor (due to sole custody, deceased, etc.) other relevant paperwork, such as a court decision, death certificate, birth certificate naming only one parent, would be useful to bring in place of a signed letter. This will expedite processing by the Department of Homeland Security.

Its not an easy task to get 5000 passengers on and off a ship without causing total mayhem.  For this Royal Caribbean relies on Check-in Appointment system to stagger the arrival of new guests to keep them from showing up at the pier all at the same time.  Guests must select their Arrival Appointment no later than midnight (eastern time) prior to their sailing date, when completing their Online Check-in. Royal Caribbeanwill assign an Arrival Appointment to guests who fail to select an arrival time. This information will be emailed to the guest on the morning of departure.  

Please note guests who arrive prior to their arrival time will be turned away.

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